Terms & Conditions

Terms & Conditions

1. Acceptance of Terms

By accessing and using the Tatvamasi Store website (tatvamasistore.in), you agree to comply with and be bound by these terms and conditions. If you do not agree with these terms, please refrain from using the Website.

2. Use of Website

2.1. The content provided on the Website is for general information purposes only. It is subject to change without notice.

2.2. Unauthorized use of the Website may result in a claim for damages and/or be a criminal offense.

3. Products

3.1. The products listed on the Website are subject to availability.

3.2. We make every effort to display accurate colors and descriptions of products, but we cannot guarantee that your monitor's display of any color will be accurate.

3.3. Prices for products are subject to change without notice. All prices listed are in INR.

4. Orders

4.1. Placing an order on the Website constitutes an offer to purchase the selected products. Orders are subject to acceptance by us.

4.2. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

5. Payment

5.1. We accept various payment methods as displayed on the Website.

5.2. Payment information is securely processed and encrypted. We do not store payment information.

6. Shipping

6.1. Shipping costs are calculated based on the shipping method selected and the destination.

6.2. Shipping times are estimates and are subject to courier services. We are not responsible for delays caused by third-party carriers.

7. Returns and Exchanges

7.1. Please refer to our separate Returns & Exchanges policy for details on our return and exchange process.

8. Intellectual Property

8.1. All content on the Website, including text, images, logos, and graphics, is the property of Tatvamasi Store and protected by applicable copyright and trademark laws.

8.2. You may not reproduce, distribute, or exploit any content from the Website without our prior written permission.

9. Limitation of Liability

9.1. We are not liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use the Website or the products.

10. Governing Law

10.1. These terms and conditions are governed by the laws of Jaipur, Rajasthan (India). Any disputes will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan (India) only.


Got a question? We are here to answer!

How long will it take to receive my order?

We believe in a zero-waste policy, all our products are made-to-order. Once your order is placed, it takes us 3-5 business days to process it. In addition to the processing time, standard shipping takes 3-5 business days.

What is the status of my order/ How do I track my order?

Once you have received your shipping confirmation via email you can track your order by clicking on the tracking link. Please note that it may take 24 hours for tracking updates to appear.

Where do you ship? Do you ship internationally?

We ship pan India.

How do I know which size will fit me best?

The size guide is a standard measure for helping you find your correct size and fit. Please note that our silhouettes vary in fit – so make sure to always check the description and size guide.

What if I need to change or cancel my order?

Our orders are processed immediately, so once an order is shipped we will be unable to change/cancel it. If you want to change/cancel your order, kindly contact customer care or message us on Instagram immediately, with your order details.

What happens if I enter a wrong shipping address?

Any order with an invalid address will be automatically returned and cause a delay in delivery time. If you have entered an incorrect delivery address, please contact customer care or message us on Instagram right away.

What if an item is not the colour that I thought it would be?

Due to manipulation by a computer/phone screen, colours might slightly look different in the pictures, from the original. Rest assured, we have taken every effort to capture our garments in their truest colours.

How do I care for my Tatvamasi Store clothes?

Each Tatvamasi Store piece is hand dyed. Every garment has care instructions listed on the product page along with a physical care card enclosed with your order.

Is there a shipping fee?

We ship all over India for free for orders above Rs.4000. Orders of a lesser value have a delivery fee of Rs.100. You will be able to view this information at the time of checkout.

Can I return or exchange an item?

Unfortunately, we do not accept returns. However, you can exchange garments within 7 days of making the purchase. Please ensure that the garments are unused, are in the original packaging and have all the original tags. Once we receive the package, we will review and process the exchange. We do not accept any exchanges for items marked as SALE.

Do you have a return pick up service for items that I need to exchange?

Yes, we do. If you wish to exchange an item, you can contact customer care and we will facilitate the exchange at a charge which will be borne by you.

Do you accept Cash on Delivery (COD)?

Currently we do not accept COD.

What are the payment methods that are accepted online?

Online: We accept all major Credit and Debit Cards (Visa, Mastercard, Amex, Diners Club and Maestro) for online purchases. You can also pay via net banking or use our affiliated online wallets.

What if the item I received is faulty/damaged?

Every product we send out is initially quality controlled, however, if you have received a product with a manufacturing fault we will replace it or refund the cost as long as it has been returned within the 7 day return period. If you have received a faulty item please follow the same steps listed above for exchanges. You will need to upload images of the damage in order for the team to investigate. We will replace the item if stock is available or refund the amount upon return.

What if an item I purchased is out of stock?

If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.